Last Updated: 06/11/2026
1. Introduction
Welcome to UntangleIT.tech (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and share your information when you use our website, web application, and online store (powered by WordPress and WooCommerce). We are committed to protecting your privacy and ensuring transparency in how we handle your data, whether you are browsing our site, making a purchase, or connecting via third-party services like Google.
2. Information We Collect
When you use UntangleIT.tech, we may collect the following types of information:
A. Information from E-commerce and Account Creation (WordPress/WooCommerce)
- Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and purchase history.
- Payment Information: We do not directly store your credit card details. Payments are processed securely via our third-party payment gateways (e.g., [Insert Stripe, PayPal, etc.]), which only provide us with a tokenized reference and transaction status.
- Account Data: If you create an account, we store your username, password (encrypted), and account preferences.
- Comments and Reviews: If you leave a review or comment on our site, we collect the data shown in the comments form, along with your IP address and browser user agent string to help with spam detection.
B. Information from Google APIs (OAuth) If you choose to sign in, connect your account, or use application features via Google, we request access to specific Google account data. Depending on the permissions you grant, this strictly includes:
- Basic Profile Information: Your name and profile picture.
- Email Address: The primary email address associated with your Google Account.
C. Automated Information and Cookies
- Our WooCommerce platform uses cookies to keep track of cart data while you browse our site, determine when cart contents change, and store session information so your previous selections are remembered.
- No personal information is stored directly within these functional cookies.
3. How We Use Your Information
We use the collected data for distinct purposes depending on how you interact with our platform:
For E-commerce and Website Operations:
- To process, fulfill, and ship your orders.
- To send you important account updates, order confirmations, and customer support messages.
- To prevent fraud and ensure secure transactions.
- To calculate taxes and shipping costs.
For Application Functionality (Including Google User Data):
- To authenticate your identity and allow secure login.
- To provide the primary functionality of our application integrations.
- Crucially, Google user data is isolated and used strictly to provide the application features you requested. We do not use Google user data to process e-commerce orders unless explicitly initiated by you.
4. How We Share and Transfer Data
We do not sell, trade, or rent your personal information to third parties. We share data only in the following necessary circumstances:
- Payment and E-commerce Processors: We share necessary order data with our payment gateways (e.g., [Stripe/PayPal]) and shipping providers strictly to process your transactions and deliver your purchases.
- Service Providers: We use trusted third-party cloud hosting providers to operate our infrastructure.
- Spam Detection: Visitor comments or reviews may be checked through an automated spam detection service.
- Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests by public authorities.
Strict Prohibition on Google Data Transfers: We explicitly do not transfer or disclose your Google user data to any e-commerce third parties, marketing platforms, or data brokers. Google data is never used for targeted advertising or information reselling.
5. Data Security and Protection
We implement industry-standard security procedures to protect your data.
- Encryption: All data transmitted between your browser, our servers, and our payment/API partners is protected using HTTPS/SSL encryption.
- Payment Card Industry (PCI) Compliance: Our payment processing partners are fully PCI compliant, ensuring your financial data is handled securely.
- Access Controls: Access to user and order data is strictly limited to authorized personnel who require it to operate the business.
6. Google API Services User Data Policy Compliance
UntangleIT.tech’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Our application strictly adheres to the following principles:
- We only use Google data to provide or improve user-facing features prominent in the application’s interface.
- We do not allow humans to read the data unless we have obtained your affirmative agreement, doing so is strictly necessary for security/fraud investigations, or it is required to comply with applicable laws.
7. Data Retention and Deletion
We retain your data for different periods depending on the type of data:
- E-commerce Records: We are legally required to retain certain order and billing information for tax and accounting purposes for [Insert number, e.g., 7 years].
- Account Data: We retain your account data for as long as your account is active.
- Revoking Google Access: You can revoke our access to your Google account at any time by visiting your Google Account’s Security Settings page.
- Right to Erasure: You can request the deletion of your account and personal data by contacting us. We will permanently purge all non-essential data (including all connected Google user data) within 30 days. Please note this does not include data we are obliged to keep for administrative, legal, or security purposes (such as past transaction records).
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your e-commerce data, or your Google connected data, please contact us at:
- Email: tee@untangleit.tech
- Address: 66 Collingwood Street, Coundon, Bishop Auckland, DL14 8LH
